“Tell me about a time…”
Describe a project or upload your resume.
A good interview story has four parts.
STAR stands for Situation, Task, Action and Result.
Situation
What was going on, and why it mattered.
“The customer experience of our prepaid card was bad, and we were getting too many complaints.”
Task
What you were asked to do, and which part was yours.
“I was asked to fix it, even though I was a generalist analyst at a startup, not a product manager or a UX researcher.”
Action
What you did yourself.
“I ran data analysis to map the biggest reasons customers contacted us. I did customer interviews and focus groups to understand in detail why those cases happened. I led problem-solving sessions where I brought the problems to CX, the company that shipped the card and the engineering team of the card service provider. I wrote business requirements specifying what we needed from the engineering team and the shipping company to resolve those reasons.”
Result
What changed because of it.
“The complaints about the card fell by around 90%.”
Start from one line. The coach asks for the rest.
A resume line holds half a story. The coach asks about the half it leaves out, one question at a time.
If the coach reads your work the wrong way, tell it.
You are the author. The coach builds the story only from what you tell it.
Press Done. Your story gets a title and the traits it shows.
Each trait comes with a line from your story. Copy it, or change any part in your own words.
Your first story is free. Members build as many as they like.